Cancellation Policy

At St Clair Health Hub, we value both our patients’ time and our practitioners’ time. To help us provide timely and consistent care to all patients, we kindly ask that appointment changes be made with adequate notice.

1. Cancellation Notice

We require a minimum of 24 hours’ notice for appointment cancellations or rescheduling.

Appointments cancelled within 24 hours of the scheduled appointment time, or unattended appointments (no-shows), may result in forfeiture of the booking deposit paid at the time of booking.

2. Deposits

Certain appointments may require a deposit to secure the booking.

Deposits are generally calculated as:

• 50% of the appointment fee, or

• a minimum $50 deposit,

whichever is greater.

Deposits may be applied toward the appointment fee at the time of attendance.

3. Rescheduling

Appointments rescheduled with more than 24 hours’ notice will retain the deposit toward the future booking.

If unexpected circumstances arise, we encourage patients to contact the clinic as soon as possible so we can assist where appropriate.

4. Late Arrivals

Patients arriving late may have a reduced treatment time to avoid delays for other scheduled appointments. Full appointment fees may still apply.

5. Agreement

By booking an appointment with St Clair Health Hub, you acknowledge and agree to this Cancellation & Appointment Policy.